Do you offer free shipping?
Yes! Free ground shipping is available on orders over $250 and free priority shipping is available on orders over $350.
My order hasn’t arrived yet. How can I check its status?
Once your label is created, an automatic notification is sent to your checkout email. Check spam/junk. Additionally, if you know...
My tracking says “Label Created” but hasn’t updated—what does that mean?
This usually means the carrier hasn’t performed the first acceptance scan yet. Scans can be delayed, especially during busy periods....
How can I find my tracking number?
Tracking numbers are emailed separately after your shipping label is created through Shippo. Additionally, your tracking number is auto-associated with...
Why can delivery estimates be “off” even with faster shipping?
Carrier delivery timelines are estimates and can be affected by weather, routing delays, missed scans, and local delivery backlogs. We...
How fast will my order ship out?
In most cases, labels are created and packages are handed off the same day or the next business day after...
What shipping options do you offer?
Ground (economy option. We use USPS and FedEx Ground) Priority (faster domestic option. We use USPS priority primarily for this,...
How does your shipping process work?
After payment is verified, we generate your shipping label through our shipping partner (Shippo), and package your order. Packages are...
