Shipping & Refund Policy

Effective date: 02/17/2026

Advanced Research sells compounds for in-vitro research use only (RUO). Products are not intended for human or animal use. This policy explains our shipping process and the limited situations where we can offer refunds, replacements, or other remedies.

Contact

For help with an order, email: [email protected]
Please include your order number and the email used at checkout.

Business Address

Advanced Research
1650 W. Targee St.
Unit 5952
Boise, ID 83705
United States

1) Shipping Policy

1.1 Order processing (label creation)

  • Orders begin processing after payment is successfully received and verified.
  • Once payment is verified, we typically generate shipping labels the same business day or the next business day.
  • Shipping operations run on business days (excluding major holidays).

1.2 How we ship

We purchase shipping labels through our shipping partner (Shippo) and hand off packages to carriers on business days:

  • USPS packages are scheduled for daily business-day pickup.
  • FedEx packages are typically hand-delivered to FedEx mid-afternoon on business days.

1.3 Shipping options

At checkout, we offer the following shipping selections (availability may vary by destination and package characteristics):

  • Ground — $8
    Typically shipped via USPS Ground or FedEx Ground.
  • Priority — $12
    Typically shipped via USPS Priority (and may use other services when appropriate).
  • Rushed — $35
    Typically shipped via FedEx 2Day.

Important: Carrier transit times are estimates and can be impacted by weather, routing delays, missed scans, and local delivery backlogs. We’ll do our part to hand off packages promptly once payment is verified and processing is complete.

1.4 Tracking information

Tracking numbers are sent by email after the shipping label is created.
If you don’t see tracking, please check your spam/junk folder.

1.5 Address accuracy (please read carefully)

Customers are responsible for entering a complete and accurate shipping address, including:

  • Apartment/suite/unit number (if applicable)
  • Correct ZIP code
  • Any required delivery details

If an address is incomplete or incorrect, carriers may delay delivery, return the package to sender, or mark it undeliverable. These situations are considered customer-address issues and are not guaranteed for refund or replacement (see Section 2).

1.6 Returned to sender / undeliverable packages

If a package is returned to sender due to:

  • Missing apartment/unit number
  • Incorrect address information
  • Refused delivery
  • Unsuccessful delivery attempts due to customer availability

…we generally cannot reship or replace the original contents at no cost.

Because these are temperature- and handling-sensitive research materials, returned packages are not re-sold or re-stocked.

Goodwill note: We often choose to help on a first incident (for example, reshipping once as a courtesy), but this is not guaranteed and is decided case-by-case.

1.7 Carrier delays and delivery issues

Once a package is handed to the carrier, delivery timing is largely controlled by the carrier. We do not guarantee carrier performance for delays outside our control.

That said, we’ll help you troubleshoot and can assist with carrier claims when applicable.

2) Refund & Returns Policy

2.1 No returns (RUO safeguard)

We do not accept returns. This policy supports safe handling standards and maintains a clear research-use-only (RUO) posture.

Refunds, replacements, and shipping-charge refunds are available only as described below.

2.2 When we will make it right

We will work with you promptly if there is a verified fulfillment issue such as:

  • Damaged items (in transit)
  • Missing items (shorted shipment)
  • Wrong item shipped

Depending on the situation, we may offer:

  • Replacement shipment, and/or
  • Refund to the original payment method, and/or
  • Store credit (if preferred)

2.3 Time window for reporting problems

To help us resolve issues quickly and fairly, please contact us within:

  • 48 hours of delivery for damage claims (include photos)
  • 7 days of delivery for missing/wrong item claims

When contacting support, please include:

  • Order number
  • Description of the issue
  • Photos (for damage or packaging concerns)
  • Any relevant tracking details

2.4 Shipping refunds (when delivery timing fails)

We do not automatically refund orders due to carrier delays. However:

  • If a shipment is delivered late due to carrier delay (not customer fault), you may request a refund of the shipping charges paid.
  • Shipping refunds are limited to shipping charges only and do not include product cost.

We evaluate these requests using available tracking data (for example, acceptance scans and delivery confirmation). Some carrier services do not guarantee delivery dates; in those cases, we treat shipping refunds as a goodwill remedy when appropriate.

2.5 What we don’t guarantee (common scenarios)

We do not guarantee refunds or replacements for issues caused by:

  • Incorrect/incomplete address details entered at checkout
  • Missing apartment/unit number (a common cause of returns)
  • Packages refused by the recipient
  • Carrier delays outside our control (beyond a shipping-charge refund as described above)
  • Theft after confirmed delivery (e.g., “porch piracy”)
  • Requests that imply non-research use

We still try to help whenever we can—especially on first-time issues—but these scenarios are not guaranteed.

3) Policy updates

We may update this policy from time to time. The version posted on our website is the current policy.