FAQs - Advanced Research

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Why can delivery estimates be “off” even with faster shipping?

Carrier delivery timelines are estimates and can be affected by weather, routing delays, missed scans, and local delivery backlogs. We price shipping to give you practical options (economy vs. faster vs. rushed), while being transparent that carriers occasionally miss timing.

The biggest problem we have seen is delays around holidays, USPS in particular will have “no man land” gaps for a couple of days, as demand increases. Missed scans (often times your order has left our area but the delivery service did not scan the package correctly to update it) and no-update delays over the weekends occur occasionally in our experience. When we are having these issues we attempt to rely on whatever carrier (USPS/FedEx/ and optionally UPS if needed) seems to be the most reliable at the time.

This can be very frustrating for everyone involved! Our shipping pricing and offering is structured to best offer realistic windows, reliable service, and flexible choices. If you are having any troubles with your delivery, email us at [email protected] or call (888) 241-1502 so we can assist!

Where can I find Certificates of Analysis (COAs)?

COA links are provided on product pages when available (for example, some products show multiple COAs by size/lot). If you can’t find the COA you need, contact support and include the product name and order number. You can contact us at [email protected]

When does my order start processing?

Orders enter processing after payment is successfully received and verified. Once processing begins, we prepare your shipment and generate a shipping label. We have a 24-48 hour processing windows. Generally we have orders processed and packed the same day for orders placed before 1pm PST/4pm EST. Orders placed in the later afternoon/evening generally are processed the following morning.

Depending on the payment method used, some orders require us to hand verify payments. We look through our orders throughout the day and look for orders marked for verification, we generally have these verified by the end of the night/same day.

As soon as we mark your order “processing”, this means we have verified your purchase and our fulfillment team will begin purchasing a label and packaging your order to await pickup/delivery.

What shipping options do you offer?

Ground (economy option. We use USPS and FedEx Ground)
Priority (faster domestic option. We use USPS priority primarily for this, FedEx when available for a faster delivery window)
Rushed (FedEx 2Day)

What information do you collect to process an order?

We collect the information needed to run the store and fulfill orders, such as:

Contact details (name, email, phone)
Shipping and billing address
Order contents and order history
Basic technical data used for site security and fraud prevention (e.g., IP address, device/browser details)

We do not collect unnecessary data unrelated to operating the store.

What does “≥99% purity” mean?

“≥99% purity” means that, in laboratory analytical testing, the primary compound of interest makes up at least 99% of the measured sample, and the remaining portion consists of trace-level impurities (typically minor byproducts from synthesis, residual reagents, salts/counter-ions, moisture, or other small related compounds). The exact method and reporting details are shown on the product’s Certificate of Analysis (COA), which is the most specific, lot-level documentation.

In research chemical manufacturing, 99%+ is generally a high benchmark because it indicates the sample is overwhelmingly composed of the intended compound, with only small amounts of other detectable material. Lower purities can imply a higher proportion of secondary peaks/unknowns on analytical testing, which may introduce more variability in lab results.

My tracking says “Label Created” but hasn’t updated—what does that mean?

This usually means the carrier hasn’t performed the first acceptance scan yet. Scans can be delayed, especially during busy periods. If it hasn’t updated after a reasonable window, contact us and we’ll help you verify status.

My order hasn’t arrived yet. How can I check its status?

Once your label is created, an automatic notification is sent to your checkout email. Check spam/junk. Additionally, if you know your order# or tracking#, you can track your order on our site at https://advancedresearchpep.com/parcel-panel/. If you still need help, email [email protected]

I didn’t receive my order confirmation email. What should I do?

Confirmation emails are sent automatically upon purchase completion. If you haven’t received yours, please check your spam or junk folder, as these emails frequently get routed there.

How fast will my order ship out?

In most cases, labels are created and packages are handed off the same day or the next business day after payment is verified. (During peak volume/holidays, processing may take longer.)

How does your shipping process work?

After payment is verified, we generate your shipping label through our shipping partner (Shippo), and package your order. Packages are handed off to carriers on business days. USPS pickups occur daily (business days) and FedEx drop-offs are made mid-afternoon (business days). We deliver rushed orders to FedEx in person the same day or next day (depending on what time in the day your order was placed) to ensure it is shipped as fast as possible.

We verify shipping methods used both we are verifying payments for your orders, when we are purchasing your label, and when we are packaging your order. We can see the method of delivery you selected and when any part of our team sees a “Rushed” order placed, we all immediately process each step of your order to ensure your order gets out the door pronto!

How do I contact you?

Email us at [email protected] or call (888) 241-1502 during business hours (Mon–Sat, 7am–5pm PST / 10am-8pm EST).

How can I find my tracking number?

Tracking numbers are emailed separately after your shipping label is created through Shippo. Additionally, your tracking number is auto-associated with your order and you may have your tracking information send in order status emails from us. Check spam/junk if you don’t see it.

As an additional method to track your order, you can enter your tracking number or order number on our site at https://advancedresearchpep.com/parcel-panel/

Orders are typically shipped out within 2 business days.

Do you use cookies?

Yes—primarily for essential site functionality. Cookies help the website work properly (for example, keeping items in your cart, remembering session settings, and maintaining account login sessions). Some cookies may also be used for basic site performance and security. We do not use cookies to sell personal data or power third-party advertising.

Do you store my full credit card information?

No. Payments are processed by third-party payment processors; we do not store full credit card details.

Do you store my credit card or payment details?

No. We do not store or directly handle full payment details. Payments are processed by secure third-party payment gateways (this does not apply to crypto payment methods), and we only receive confirmation of payment along with the information needed to fulfill your order.

For Crypto payment methods, payments are processed by our own secure gateway to handle and verify the transaction. The data we retain on our end is the transaction id and the amount, none of your personal information.

Do you share my information with shipping providers?

Yes. To ship orders, we share necessary details (name, address, email, phone) with Shippo and the selected carrier (USPS/FedEx/UPS). We do not sell your information.

Do you sell or share my personal information?

No. We do not sell customer information. We only share information with trusted service providers when it’s necessary to operate the store; such as payment processing, shipping/label creation, and order communications.

Do you provide usage guidance?

No. Advanced Research never provides usage advice under any circumstance. Our compounds are sold exclusively to qualified laboratory professionals for in-vitro research; they are not for human or animal use. Any request for dosing guidance will be declined, and orders may be refused if we believe a purchaser intends non-research application.

Do you offer free shipping?

Yes! Free ground shipping is available on orders over $250 and free priority shipping is available on orders over $350.

Do you accept returns or exchanges?

No. Products sold by Advanced Research are for laboratory research only and are not for human or animal use. We are not a pharmacy or compounding facility.

Can you refuse or cancel orders?

Yes. We reserve the right to refuse or cancel orders, including where we suspect misuse or regulatory concerns. We are also able to cancel order on request anytime before the item has been shipped. Please contact us at [email protected] if you would like to cancel your order and we will be happy to help!

Are your products independently tested?

Yes. To ensure the highest standards of quality and purity, our peptides are independently tested by a reputable third-party laboratory located in New Hampshire.

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