Carrier delivery timelines are estimates and can be affected by weather, routing delays, missed scans, and local delivery backlogs. We price shipping to give you practical options (economy vs. faster vs. rushed), while being transparent that carriers occasionally miss timing.
The biggest problem we have seen is delays around holidays, USPS in particular will have “no man land” gaps for a couple of days, as demand increases. Missed scans (often times your order has left our area but the delivery service did not scan the package correctly to update it) and no-update delays over the weekends occur occasionally in our experience. When we are having these issues we attempt to rely on whatever carrier (USPS/FedEx/ and optionally UPS if needed) seems to be the most reliable at the time.
This can be very frustrating for everyone involved! Our shipping pricing and offering is structured to best offer realistic windows, reliable service, and flexible choices. If you are having any troubles with your delivery, email us at [email protected] or call (888) 241-1502 so we can assist!
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